R G H RUBBER AND PLASTICS LIMITED is a UK-based manufacturer of custom rubber seals. Because some products are made to order based on customer-provided drawings, dimensions, specifications, quantities, and specific requirements, returns and refunds will be processed according to product type, order status, and applicable UK consumer laws.
- Return Period
For products eligible for return, customers can usually contact us within 30 days of receiving the product to submit a return request.
Customers should submit a return request within the return period using the contact information provided on the website, providing the order number, product information, and reason for return.
If there is a discrepancy between applicable consumer rights and this policy, the applicable law shall prevail.
- Returns of Custom Products
Since custom rubber seals are typically manufactured specifically according to customer-provided drawings, dimensions, shapes, specifications, and other requirements, custom products manufactured to customer-confirmed specifications are generally not eligible for ordinary returns due to changes in customer needs, incorrect size selection, or personal reasons.
However, if:
The product has a manufacturing defect;
The product clearly does not conform to the specifications confirmed by both parties;
The received product is inconsistent with the order confirmation;
The product is obviously damaged during transportation;
The customer should contact us promptly, and we will investigate and handle the matter according to the specific circumstances.
- Return of Opened Products
Products that meet the return conditions can be returned even if they have been opened.
When opening and inspecting the product, the customer should try to keep the product intact and should not perform unnecessary cutting, modification, installation, or other operations that may affect the reprocessing of the product.
For products with quality problems or that clearly do not conform to the confirmed specifications, even if the product has been opened, the customer will not automatically lose their legal rights simply because the product has been opened.
- Return Application
When applying for a return, please provide:
Order number
Customer name or company name
Product name
Reason for return
Product photos (if applicable)
Product packaging and transportation condition (if applicable)
After receiving the application, we will confirm the subsequent return arrangements with the customer based on the order and product condition.
- Return Address
Address: Acorn House, Oak Ind Est, Great Dunmow, Essex, CM6 1XN
Email: kingconver@outlook.com
- Return Shipping Costs
If the return is due to a manufacturing defect, a clear discrepancy from the confirmed specifications, or other reasons within our responsibility, we will cover reasonable return shipping costs, where applicable.
If the return is due to the customer’s personal reasons, the customer may be responsible for return shipping costs, unless otherwise stipulated by applicable law.
- Refund Time
After receiving and inspecting the returned product, we will typically process eligible refunds within 3 business days.
Refunds are usually processed via the original payment method.
Actual arrival time may be affected by the processing time of banks, payment institutions, or card issuers; therefore, the time it takes for funds to arrive after a refund application is submitted may vary.
- Product Damage or Non-Conforming Specifications
If you find the product to be obviously damaged, has manufacturing defects, or does not conform to the specifications confirmed by both parties upon receipt, please contact us as soon as possible.
We recommend that you provide photos of the product, packaging, and order information so that we can confirm the problem more quickly.
If the issue is verified to be within our responsibility, we will provide a reasonable solution based on the specific circumstances, such as replacing the product, providing a replacement product that meets the specifications, or issuing a refund.
- Circumstances Not Eligible for Return
To the extent permitted by applicable law, the following situations may not qualify for ordinary returns:
The product has been visibly used or damaged;
The product has been cut, modified, or processed by the customer;
The product is damaged due to incorrect installation by the customer;
The product is damaged due to improper storage or use;
Customized products are manufactured entirely according to incorrect specifications confirmed by the customer;
The applicable return period has expired and there is no legal right to return the product.
The above provisions do not affect the customer’s legal consumer rights.
- Contact Us
If you need to apply for a return, refund, or report a product problem, please contact us through the contact information provided on the website.
Email: kingconver@outlook.com
Phone: +44 (0)7990 796 375
We will process your return and refund request based on the order details, product status, and applicable UK laws and regulations.